The business development team at Productive Business Solutions Barbados is able to offer advice to other companies on how to best tailor their sales strategies to their intended market, often using the groundwork laid down by PBS’s own sales team. There are a number of ways that a sales team can improve its sales, including all of the following.
A potential client, particularly one that you are speaking to for the first time, is often going to be wary of your company and the promises that it makes. This means that you need to be wary of placing too much pressure on the client, instead exercising a little patience and answering any questions that they may have. By trying to push them towards a sale straight away, it is likely that you will cause them to hang up and thus lose the lead forever.
No matter how good you may consider yourself to be as a salesperson, it is always worth trying to improve in any way that you can. You should be focused on exceeding the targets set for you every month, which means you need to be able to identify your weak points and put the work in so that you can improve and provide a better service.
Sell To Needs
A good salesperson never tries to push a product onto a person without first establishing whether or not it is something the client actually needs. Productive Business Solutions has noticed that a number of the companies that it works with in Barbados do this and recommends focusing on the client base that actually needs your product, or working on ways to explain to your client why they need the service you provide.
Productive Business Solutions has always placed a focus on offering high quality customer service to all of its clients and their business development team are able to help other companies in Barbados improve this aspect of the company. They have identified a number of key reasons as to why a good customer service policy is important.
Word of Mouth
The opinions that your customers have of the business and level of service that you provide is going to have a direct influence on the amount of new customers that you draw to the business. Poor word of mouth will see people who may have used your services looking elsewhere without even contacting you, while quality service will intrigue people and make them more likely to become customers.
Many companies thrive on repeat business from their clients, but the only way to achieve this is to make sure that you offer a level of customer service that makes them want to come back for more after the initial transaction. Make sure that you set a high standard in everything that you do and then maintain this standard in all future interactions.
If you are confident in your levels of customer service, Productive Business Solutions recommends using it in your marketing efforts. Customers in Barbados often want to know that the companies that they do business with actually care about them, so if you are able to offer this through your customer service you can market directly towards people who appreciate great service as well as quality products.
Productive Business Solutions aims to foster a friendly yet competitive environment within the company, particularly in the sales department, as this allows the company to distinguish the most talented employees who are capable of progressing into management roles. This is vital for the continued development of any business, so they offer the following tips to people in Barbados who are looking to go further in their careers.
Improve Your Knowledge
A company is much more likely to take notice of you if you make the effort to improve your knowledge base, particularly when it comes to things like the products and services the company offers. You should aim to know more than you actually need to at all times, as this indicates a level of passion and dedication to the company that the management team will notice.
If you have ever encountered an issue in your place of work that you feel is hampering productivity but have done nothing about it, you are harming your chances of career progression through inaction. Companies are always looking for people who are able to identify issues and, as importantly, come up with solutions to the problem that enables the company to operate more effectively.
Your team members are important to the business, so they should also be important to you. Productive Business Solutions Barbados, which is based in Barbados, aims to create an environment where teamwork is encouraged, as this allows them to identify members of staff who work well with others and are able to use their expertise to provide guidance, marking them out as managerial material.
Productive Business Solutions’ business development experts are often quick to point out that the quality of your customer service is going to be one of the most crucial factors when it comes to business success. They offer the following tips to companies in Barbados, alongside a host of other business development advice.
Have A Training Program
You need to consider your employee training program as an opportunity to instill the values your company holds into new employees, while also demonstrating the importance of quality customer service. Make sure that you invest in this aspect of your customer service plan, as it could save you a lot of trouble later on down the line if an employee with poor training ends up angering a customer.
There will be cases when your interactions with customers are less than positive, particularly if they are expressing frustration with the quality of the service that they have received. It is crucial that you do not respond with emotional outbursts or any demonstration of your own frustration with the situation, as this makes the company look less professional and gives the customer further reason to not use your services again.
Nobody is perfect and even the most highly trained customer service representative is going to make the occasional mistake. Productive Business Solutions Barbados believes it is crucial for a good representative to be accountable for their mistakes and learn from them if they are going to be able to improve the level of customer service they provide to customers in Barbados.
Preventative maintenance is often times one of the most ignored aspects of owning a personal computer. There are many people that think simply use their computer until it breaks, and then shell out hundreds of dollars to have the problem fixed, or they simply purchase a new computer. With a little preventative maintenance, you can often times avoid these issues altogether, as well as keep the cost down when you do need to have repairs. Productive Business Solutions in Barbados has been helping customers for more than 40-years with computer related issues and provides these reasons why everyone needs to develop a preventative maintenance plan.
It will save you money. Avoiding problems with your computer will help you save money in the long run.
It will save you time. Taking a couple of hours a month performing preventative maintenance on your computer will save you the time of having to deal with the hassle of system failures and data loss down the road.
It helps you to save your precious data. The information that you have on the hard disk is much more valuable than the computer itself. Taking the necessary steps to protect your data by performing preventative maintenance makes sense.
It improves the performance of your machine. Over time, parts of your computer will begin to degrade, causing it to slow down. Performing preventative maintenance can help improve the speed of your computer.
Performing preventative maintenance on your computer once a month can save you time and energy. If time is not something that you have a lot of to spare, you should consider hiring an outside company like Productive Business Solutions Barbados to perform the maintenance for you.
Businesses both large and small are at constant risk of a network security breach. Productive Business Solutions in Barbados has been helping companies in Central America and the Caribbean find the right solutions for their network security. Here are some of the tips they recommend to keep your network secure.
- Upgrade your operating system to a 64-bit version. The larger bit version of an operating system is harder for people to compromise.
- Minimize the use of administrator accounts. For windows machines, the first account that gets setup is the administrator account. However, often times users continue to use this particular account for their everyday activities. This leaves your network open to a myriad of threats you encounter when using email and the Internet.
- Use full disk encryption on laptops. Full disk encryption gives you an added layer of protection in case your laptop is stolen or lost. Full disk encryption secures all the folders on your system, including your operating system.
- Keep your programs up-to-date. When your third party programs prompt you to update them, take the time to do the update. If they don’t, manually check for updates from time to time. Many times these updates contain critical security patches for your system.
- Use strong passwords. All office devices from network devices to NAS drives to printers should have a strong password that contains eight characters, mixed with upper and lowercase letters, numbers, and special characters.
When it comes to your company’s data, you can’t be too secure. For more information about how to tighten your company’s system security, contact a reliable service like Productive Business Solutions in Barbados.
With the continued popularity of social media, news travels faster and wider than ever before. Like Productive Business Solutions of Barbados, you want to ensure your customers leave satisfied and share their excellent experience to others, through word of mouth, on personal Facebook pages, Twitter, and other social media outlets. It’s simple to gain repeat customers, all you have to do is provide the same excellent service you would expect to receive as a customer.
The first impression that a customer has of your business is your greeting. Whether you are greeting them in person or over the phone, be sure to smile. A greeting with a smile sounds upbeat, friendly and inviting. Waking up with a positive attitude will assist you in providing excellent customer service to your customers. A positive attitude is contagious, and your customers will know by the way you treat them.
To show your customers that you really care about their needs, you need to participate in active listening. Don’t interrupt them while they are speaking to you, and be sure to restate what you heard to make sure you understand what it is they need. Also, be sure to be cognizant of your body language as it is just as important as what you communicate verbally. Always use eye contact when speaking with a customer, and be mindful of negative body language as this could create a barrier in communications.
How you view your customers is reflected in how you treat them. Like Productive Business Solutions Barbados, treat each customer like the star they are and exceed their expectations. Add your own special touch that will make your customers feel appreciated.