With the continued popularity of social media, news travels faster and wider than ever before. Like Productive Business Solutions of Barbados, you want to ensure your customers leave satisfied and share their excellent experience to others, through word of mouth, on personal Facebook pages, Twitter, and other social media outlets. It’s simple to gain repeat customers, all you have to do is provide the same excellent service you would expect to receive as a customer.
The first impression that a customer has of your business is your greeting. Whether you are greeting them in person or over the phone, be sure to smile. A greeting with a smile sounds upbeat, friendly and inviting. Waking up with a positive attitude will assist you in providing excellent customer service to your customers. A positive attitude is contagious, and your customers will know by the way you treat them.
To show your customers that you really care about their needs, you need to participate in active listening. Don’t interrupt them while they are speaking to you, and be sure to restate what you heard to make sure you understand what it is they need. Also, be sure to be cognizant of your body language as it is just as important as what you communicate verbally. Always use eye contact when speaking with a customer, and be mindful of negative body language as this could create a barrier in communications.
How you view your customers is reflected in how you treat them. Like Productive Business Solutions Barbados, treat each customer like the star they are and exceed their expectations. Add your own special touch that will make your customers feel appreciated.