Productive Business Solutions in Barbados – How To Improve Your Sales

The business development team at Productive Business Solutions Barbados is able to offer advice to other companies on how to best tailor their sales strategies to their intended market, often using the groundwork laid down by PBS’s own sales team. There are a number of ways that a sales team can improve its sales, including all of the following.

Less Pressure

A potential client, particularly one that you are speaking to for the first time, is often going to be wary of your company and the promises that it makes. This means that you need to be wary of placing too much pressure on the client, instead exercising a little patience and answering any questions that they may have. By trying to push them towards a sale straight away, it is likely that you will cause them to hang up and thus lose the lead forever.


No matter how good you may consider yourself to be as a salesperson, it is always worth trying to improve in any way that you can. You should be focused on exceeding the targets set for you every month, which means you need to be able to identify your weak points and put the work in so that you can improve and provide a better service.

Sell To Needs

A good salesperson never tries to push a product onto a person without first establishing whether or not it is something the client actually needs. Productive Business Solutions has noticed that a number of the companies that it works with in Barbados do this and recommends focusing on the client base that actually needs your product, or working on ways to explain to your client why they need the service you provide.


Productive Business Solutions in Barbados – Tips For Improving Customer Service

Productive Business Solutions’ business development experts are often quick to point out that the quality of your customer service is going to be one of the most crucial factors when it comes to business success. They offer the following tips to companies in Barbados, alongside a host of other business development advice.

Have A Training Program
You need to consider your employee training program as an opportunity to instill the values your company holds into new employees, while also demonstrating the importance of quality customer service. Make sure that you invest in this aspect of your customer service plan, as it could save you a lot of trouble later on down the line if an employee with poor training ends up angering a customer.

Be Polite
There will be cases when your interactions with customers are less than positive, particularly if they are expressing frustration with the quality of the service that they have received. It is crucial that you do not respond with emotional outbursts or any demonstration of your own frustration with the situation, as this makes the company look less professional and gives the customer further reason to not use your services again.

Admit Mistakes
Nobody is perfect and even the most highly trained customer service representative is going to make the occasional mistake. Productive Business Solutions Barbados believes it is crucial for a good representative to be accountable for their mistakes and learn from them if they are going to be able to improve the level of customer service they provide to customers in Barbados.