With the continued popularity of social media, news travels faster and wider than ever before. Like Productive Business Solutions of Barbados, you want to ensure your customers leave satisfied and share their excellent experience to others, through word of mouth, on personal Facebook pages, Twitter, and other social media outlets. It’s simple to gain repeat customers, all you have to do is provide the same excellent service you would expect to receive as a customer.
The first impression that a customer has of your business is your greeting. Whether you are greeting them in person or over the phone, be sure to smile. A greeting with a smile sounds upbeat, friendly and inviting. Waking up with a positive attitude will assist you in providing excellent customer service to your customers. A positive attitude is contagious, and your customers will know by the way you treat them.
To show your customers that you really care about their needs, you need to participate in active listening. Don’t interrupt them while they are speaking to you, and be sure to restate what you heard to make sure you understand what it is they need. Also, be sure to be cognizant of your body language as it is just as important as what you communicate verbally. Always use eye contact when speaking with a customer, and be mindful of negative body language as this could create a barrier in communications.
How you view your customers is reflected in how you treat them. Like Productive Business Solutions Barbados, treat each customer like the star they are and exceed their expectations. Add your own special touch that will make your customers feel appreciated.
Today, employees are finding themselves having to complete more tasks on a daily basis with far fewer resources than ever before. In order for employees to complete their jobs, they have to become more efficient with their time. Productive Business Solutions of Barbados has been assisting businesses in Central America and the Caribbean become more efficient for more than 40-years and has these tips to help employees work smarter, not harder.
1. Do the thing that you don’t want to do first. Every employee has tasks the don’t like to do. By setting these tasks aside, they often waste time during the day being distracted and worried about those tasks. The best thing they can do is clear their mind and tackle those dreaded tasks first.
2. Schedule a set time every day for quiet time. During this time, you need to avoid checking your emails, answering phones, and getting up from your desk. Take this time to focus your attention on getting your work done.
3. Take a break every 90-minutes and clear your head. If you aren’t able to take a break, switch projects. This will help you stay focused on what you need to get done and help you finish your tasks much faster.
4. Clear your desk and plan for tomorrow. At the end of each day, clear your desk and make a list of the tasks that you need to complete tomorrow. This will allow you to hit the ground running when you get back into the office.
These are just a few small ways for you to increase your efficiency at the office.Productive Business Solutions Barbados has been helping companies become more efficient for more than four decades.
Productive Business Solutions of Barbados is a company that uses many modern techniques and technologies to keep their customers satisfied. Customer service and satisfaction is one of the best ways to grow a business and the reputation associated with it. Doing so can be difficult, especially in competitive marketplaces. Thankfully, there are many tips and tricks, techniques and strategies out there to help give you an edge over the competition and make the best impression on your customers. It is simply a matter of doing the due diligence and research necessary to unearth the best customer service methods that have proven effective over the ages.
One great way to improve customer relations is to take serious note of customer feedback. According to Forbes.com’s Ultimate Tips for Customer Service, “What could be better than to get information directly from your customers? And yet, responding to it, reviewing it, acting on it can feel like an interruption of our work if we don’t carefully check our attitude. Also: Don’t batch your surveys and then review them at the end of the month—scan them right away to see who needs to hear from you now.”
Customer feedback is a very valuable resource. The information that they provide you is the best insight to where your business is succeeding, and where it needs work. That is why your business should have convenient, fun, and easy-to-use methods of getting customer feedback. The more people that participate, the better.
Productive Business Solutions Barbados have systems available to help get customer feedback.